City of Austin Taxi Service

We’re taking comments on your ideas about taxi service in the City of Austin. In discussions for franchise renewals for Yellow Cab, Austin Cab and Lone Star Cab, City officials, cab drivers and the franchisees are exploring ways to improve how taxi policies are set that best meet the needs of everyone, including customers. Take a moment to review some of the ideas, which are listed along right rail on this page. The ideas fall under categories such as Rates, Zones, Fees, Franchise Authorization and more. Click on the category to see a list of proposals, then cast your votes for the ideas that mean the most to you!

How can we improve the taxi experience in Austin?

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  1. 3 votes
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    • make a reservation time CERTAIN. Currently it's a crepshoot

      make cab a reservation time CERTAIN. Currently it's a crapshoot

      1 vote
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      • Increase the number of passengers allowed in suitable taxis

        It is crazy that there are so many Minivan Taxis in Austin that can only seat 4-people because of city ordinance. Think about all the extra carbon dioxide emitted when a group of 6 has to take two cabs. (Not to mention the extra traffic on the streets.) I don't understand why the city requires so many of the many van taxis to remove the middle row of seats. I recommend that a taxi can carry as many passengers as it has seat belts.

        6 votes
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          0 comments  ·  Safety  ·  Admin →
        • Rate franchise performance on its own merits

          Compare a franchise based on its previous year’s performance, rather than comparing franchise to franchise.

          0 votes
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          • Set a cap on lease permits

            When rates increase, franchises can set a 40 percent cap on lease permits.

            0 votes
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              0 comments  ·  Permits  ·  Admin →
            • Time off for drivers

              Franchises would allow drivers to substitute another driver to operate a taxi up to four weeks per owner.

              3 votes
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              • Display an assault penalty sticker in taxis

                Require that a sticker explaining the criminal penalties for passengers who assault drivers be prominently displayed in taxis.

                0 votes
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                  0 comments  ·  Safety  ·  Admin →
                • Surveillance cameras in taxis

                  Require that surveillance cameras be placed in all taxis to ensure safety and accountability.

                  0 votes
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                  • Set a four-mile minimum rate

                    Set a minimum rate equal to a trip within four miles of Austin-Bergstrom International Airport.

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                      0 comments  ·  Rates  ·  Admin →
                    • Defensive driving classes

                      Franchises would require drivers to complete defensive driving classes, particularly for drivers seeking to renew permits or those involved in accidents.

                      1 vote
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                      • Measure driver performance

                        Franchises could track driver performance by the number of positive calls received or requests for specific drivers.

                        0 votes
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                        • Track data about disabled riders

                          Require franchises to identify technology and maintain data about disabled riders, such as the number of fulfilled/unfulfilled trips, transportation requests, amount of wheelchair cab permits, etc.

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                          • Expand the number of wheelchair-accessible taxis

                            Franchises could increase the number of wheelchair-accessible taxis within their fleets to meet the demand of disabled riders.

                            0 votes
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                            • Submit reports to the City

                              Require franchises to report data – including when a driver leaves a franchise, the number of permits, the number of trips per permit, etc. – at certain time intervals as part of the franchise authorization process.

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                              • Driver survey that rates franchise performance

                                Create a driver survey that evaluates franchises on factors such as annual income, fees charged, etc.

                                0 votes
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                                • Cap the number of drivers

                                  Set a limit on the number of drivers by the number of trips per permit as a way to improve customer service and driver satisfaction.

                                  3 votes
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                                  • New matrix for evaluating performance

                                    Review a franchise’s performance by certain factors, including a measurement of franchise generated trips per driver per hour, accident rates, utilization of permits and driver turnover.

                                    3 votes
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                                    • Penalize franchises that fail to meet performance indicators

                                      In evaluating a franchise seeking reauthorization, the City may penalize a company that fails to meet certain key indicators based on its previous year’s performance.

                                      0 votes
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                                      • Reward franchises that meet performance indicators

                                        The City could extend the franchise renewal period for an existing company that meets a certain score on key indicators based on its previous year’s performance.

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                                        • Create 'Bill of Rights' for taxi riders

                                          Create a "Bill of Rights" for taxi riders to set expectations of consistent service.

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                                          City of Austin Taxi Service

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