City of Austin Taxi Service

We’re taking comments on your ideas about taxi service in the City of Austin. In discussions for franchise renewals for Yellow Cab, Austin Cab and Lone Star Cab, City officials, cab drivers and the franchisees are exploring ways to improve how taxi policies are set that best meet the needs of everyone, including customers. Take a moment to review some of the ideas, which are listed along right rail on this page. The ideas fall under categories such as Rates, Zones, Fees, Franchise Authorization and more. Click on the category to see a list of proposals, then cast your votes for the ideas that mean the most to you!

How can we improve the taxi experience in Austin?

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  1. make a reservation time CERTAIN. Currently it's a crepshoot

    make cab a reservation time CERTAIN. Currently it's a crapshoot

    1 vote
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    • 3 votes
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      • Increase the number of passengers allowed in suitable taxis

        It is crazy that there are so many Minivan Taxis in Austin that can only seat 4-people because of city ordinance. Think about all the extra carbon dioxide emitted when a group of 6 has to take two cabs. (Not to mention the extra traffic on the streets.) I don't understand why the city requires so many of the many van taxis to remove the middle row of seats. I recommend that a taxi can carry as many passengers as it has seat belts.

        6 votes
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          0 comments  ·  Safety  ·  Admin →
        • Driver survey that rates franchise performance

          Create a driver survey that evaluates franchises on factors such as annual income, fees charged, etc.

          0 votes
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          • New matrix for evaluating performance

            Review a franchise’s performance by certain factors, including a measurement of franchise generated trips per driver per hour, accident rates, utilization of permits and driver turnover.

            3 votes
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            • Cap the number of drivers

              Set a limit on the number of drivers by the number of trips per permit as a way to improve customer service and driver satisfaction.

              3 votes
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              • Defensive driving classes

                Franchises would require drivers to complete defensive driving classes, particularly for drivers seeking to renew permits or those involved in accidents.

                1 vote
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                • Time off for drivers

                  Franchises would allow drivers to substitute another driver to operate a taxi up to four weeks per owner.

                  3 votes
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                  • Examine drivers' work conditions

                    Examine the work conditions and benefits, including paid health insurance and workers’ compensation, that a franchise provides to help the City determine whether to authorize a taxi franchise.

                    3 votes
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                    • Switch to request for proposal (RFP) system for franchise procurement

                      Switch to a request for proposal (RFP) system for taxi franchise procurement to create greater transparency of the process and uniformity of contracts.

                      3 votes
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                      • Measure the number of 'green' vehicles in a fleet

                        Use the number of “green” vehicles in a fleet as a key performance indicator to authorize a franchise agreement with the City.

                        3 votes
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                        • Create new permit categories

                          The City owns the permits to authorize taxi service, and the franchises pay a fee for those permits. Other options could include the City issuing portable permits in categories such as legacy or "master chauffeur" to drivers with a certain level of experience so they can earn equity.

                          3 votes
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                            0 comments  ·  Permits  ·  Admin →
                          • Incentivize purchase of hybrid vehicles for use as taxis

                            The City could encourage the purchase of hybrid vehicles through incentives such as offering “green-friendly” loans or allowing hybrid vehicles to operate under a half-permit or authorizing additional permits.

                            3 votes
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                            • Revise methods for determining number of permits

                              Revise methodology and set key performance criteria for determining the number of permits for companies such as Yellow Cab, Austin Cab and Lone Star Cab.

                              12 votes
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                                0 comments  ·  Permits  ·  Admin →
                              • Put a cap on terminal fees

                                Cap the fees that franchises charge to the drivers, including, but not limited to, terminal fees to a maximum percentage each year.

                                6 votes
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                                  2 comments  ·  Fees  ·  Admin →
                                • Expand number of taxi companies

                                  Yellow Cab, Austin Cab and Lone Star Cab currently hold franchise agreements with the City, but the City could award franchises to additional taxi companies.

                                  12 votes
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                                  • Create taxi medallion system

                                    Create a system of taxi medallions, which are operating permits that allow owners to drive and lease their cabs to other drivers.

                                    14 votes
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                                      0 comments  ·  Permits  ·  Admin →
                                    • Additional cab stands

                                      Install more cab stands in the Warehouse District and other entertainment districts besides Austin-Bergstrom International Airport.

                                      29 votes
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                                        1 comment  ·  Cab stands  ·  Admin →
                                      • Split the number of permits between companies, drivers

                                        The City owns the permits to authorize taxi service, and the franchises pay a fee for those permits. Another option would be for the City to evenly divide the number of permits between the taxi companies and the drivers.

                                        3 votes
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                                          1 comment  ·  Permits  ·  Admin →
                                        • Set minimum/maximum fares

                                          Create a minimum and maximum fare in which the minimum fare would be any trip from Austin-Bergstrom International Airport and the maximum would be for trips within certain zones such as the University of Texas area (UT area) or Central Business District (CBD) or to the downtown area.

                                          16 votes
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                                            0 comments  ·  Rates  ·  Admin →
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                                          City of Austin Taxi Service

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