City of Austin Taxi Service

We’re taking comments on your ideas about taxi service in the City of Austin. In discussions for franchise renewals for Yellow Cab, Austin Cab and Lone Star Cab, City officials, cab drivers and the franchisees are exploring ways to improve how taxi policies are set that best meet the needs of everyone, including customers. Take a moment to review some of the ideas, which are listed along right rail on this page. The ideas fall under categories such as Rates, Zones, Fees, Franchise Authorization and more. Click on the category to see a list of proposals, then cast your votes for the ideas that mean the most to you!

How can we improve the taxi experience in Austin?

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  1. Expand number of taxi companies

    Yellow Cab, Austin Cab and Lone Star Cab currently hold franchise agreements with the City, but the City could award franchises to additional taxi companies.

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    • Reward franchises that meet performance indicators

      The City could extend the franchise renewal period for an existing company that meets a certain score on key indicators based on its previous year’s performance.

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      • Examine the percentage of fees that drivers pay to franchises

        Examine the percentage of fees that a franchise charges to drivers as a tool by which the City can determine whether to authorize a taxi franchise.

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        • Penalize franchises that fail to meet performance indicators

          In evaluating a franchise seeking reauthorization, the City may penalize a company that fails to meet certain key indicators based on its previous year’s performance.

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          • Rate franchise performance on its own merits

            Compare a franchise based on its previous year’s performance, rather than comparing franchise to franchise.

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